Guest Message Templates.png
Guest Message Templates.png

Guest Message Templates

$159.95

Your guests' experience begins the moment they book — and the messages you send before, during, and after their stay shape everything from their satisfaction to your reviews. Inconsistent or delayed communication is one of the top reasons guests leave less-than-five-star ratings, even when the property itself is flawless. A professional guest messaging system takes the guesswork out of communication, ensures nothing falls through the cracks, and lets you deliver a five-star experience on autopilot.

We will create a flow chart of your guests booking journey. From once they are booked, we help identify the time line when each communication needs to be sent and what is on the communication.

Booking & Reservation Flow

  • Booking confirmation message (immediate send)

  • Pre-arrival message (sent 3–5 days out) with property highlights and local tips

  • Check-in instructions message (sent day-of or night before) including door code, parking, WiFi, and access details

  • Check-out instructions message (sent morning of departure) with key return, trash, and departure checklist

  • Post-stay thank you + review request message

During-Stay Touchpoints

  • Mid-stay check-in message ("How's everything going?")

  • Upsell/extension offer template (for gaps in calendar)

  • Local recommendations message (restaurants, activities, beaches)

Common Guest Question Templates

  • Early check-in / late check-out requests

  • WiFi password (repeat ask)

  • Extra linens, towels, or supplies

  • Noise complaint or neighbor concern

  • Maintenance issue / something isn't working

  • Lost item / left something behind

  • Pet policy clarification

  • Parking questions

  • Weather / hurricane/storm policy

  • Refund or cancellation inquiry

  • "How do I use [appliance]?" (dishwasher, TV, washer/dryer, A/C)

Damage & Incident Handling

  • Damage acknowledgment and documentation request

  • Security deposit / claim notice template

Operational Edge Cases

  • Early arrival / late departure denial (polite but firm)

  • Unauthorized guest / pet policy violation

  • House rule reminder (noise, parties, smoking)

  • Emergency contact and after-hours protocol message

Your guests' experience begins the moment they book — and the messages you send before, during, and after their stay shape everything from their satisfaction to your reviews. Inconsistent or delayed communication is one of the top reasons guests leave less-than-five-star ratings, even when the property itself is flawless. A professional guest messaging system takes the guesswork out of communication, ensures nothing falls through the cracks, and lets you deliver a five-star experience on autopilot.

We will create a flow chart of your guests booking journey. From once they are booked, we help identify the time line when each communication needs to be sent and what is on the communication.

Booking & Reservation Flow

  • Booking confirmation message (immediate send)

  • Pre-arrival message (sent 3–5 days out) with property highlights and local tips

  • Check-in instructions message (sent day-of or night before) including door code, parking, WiFi, and access details

  • Check-out instructions message (sent morning of departure) with key return, trash, and departure checklist

  • Post-stay thank you + review request message

During-Stay Touchpoints

  • Mid-stay check-in message ("How's everything going?")

  • Upsell/extension offer template (for gaps in calendar)

  • Local recommendations message (restaurants, activities, beaches)

Common Guest Question Templates

  • Early check-in / late check-out requests

  • WiFi password (repeat ask)

  • Extra linens, towels, or supplies

  • Noise complaint or neighbor concern

  • Maintenance issue / something isn't working

  • Lost item / left something behind

  • Pet policy clarification

  • Parking questions

  • Weather / hurricane/storm policy

  • Refund or cancellation inquiry

  • "How do I use [appliance]?" (dishwasher, TV, washer/dryer, A/C)

Damage & Incident Handling

  • Damage acknowledgment and documentation request

  • Security deposit / claim notice template

Operational Edge Cases

  • Early arrival / late departure denial (polite but firm)

  • Unauthorized guest / pet policy violation

  • House rule reminder (noise, parties, smoking)

  • Emergency contact and after-hours protocol message

What to Expect After Checkout

After you complete the checkout process, here’s a short breakdown of what to expect. We will work hard to get everything complete within 2-3 business days. Our goal is to get your communications content done right at the start so you can enjoy quicker success.

  • To get going we will email you a form to give us basic details about the property.

  • For security purposes, we do NOT ask for your logins to anything.

  • We will create a Google Drive folder that allows us to share the content files and for you to upload any relevant information that may help us create the most detailed and accurate content.

  • We either can share documents with our content or you can give us co-host, guests or restricted user access to any of the software or apps needed, once done you may remove access.

  • We are here for support if you need any help implementing any of the content or answer questions.